How do I contact the volunteer coordinator?
Please submit a Guest Services ticket.
Where is my coupon/discount code for this year?
Starting with CLAW 23, volunteer registration no longer requires a coupon. Depending on how many volunteers shift you are willing and able to perform, volunteers pay a discounted rate. If you choose three (3) shifts, the fee is $1. If you choose two (2) shifts, the fee is about 1/3 the attendee registration cost. Either way, please pay with your credit card when you check out. If you fail to show up for your shifts, CLAW may charge you up to a full attendee package price and disallow future volunteer registrations.
If I did not complete my shift last year, may I volunteer again?
If you did not fulfill your volunteer responsibilities last year, be aware that we are now enforcing fees to people that do not check in and check out of assigned shifts.
What are recruited (staff or talent) volunteers?
How many and how long are the volunteer shifts?
Volunteers must perform either 2 or 3 shifts. On average, shifts are 4 hours long; however, some shifts are longer or shorter than that. During registration, you will pick the shifts you want and will know ahead of time how long your total shift time will be.
How do I know what my shifts are?
What if I need a change to a shift assignment?
What if I need to cancel?
How will I know what I'm supposed to do during my shifts?
The shift assignments have short descriptions of the job responsibilities and requirements. Volunteer Management will be in contact with you regarding your shift choices and any training information that might be required before the Event.
Here are some broad guidelines for shift area:
- Event Transportation: The volunteer is responsible for checking that attendees have the proper CLAW credentials for riding the shuttle bus to the CLAW locations and record the number of attendees getting on and off each stop.
- Security (Event): Volunteer checks for wristbands and CLAW credential badges at entrances to areas not accessible to the general public.
- Security (Market): Volunteer checks for wristbands and CLAW credential badges at entrances to the Leather Market.
- Vendor Market Set-Up/Take Down: Volunteer needs to be physically able to move carts, lift boxes of various weights, and not afraid of generating a sweat.
- Guest Services: Volunteer assists with answering questions, special projects that pop up, and be willing to fill in where needed.
- Education: Volunteer ensures only people with proper CLAW credentials attend the classes, counts attendance, distributes surveys, and submits the information to the Skills & Education Site Managers.
- Registration Kiosk/Printer: Register weekend package holders and welcome them to CLAW. Must like working with people. Environment ranges from quiet to intense. Tasks include checking ID’s for proper age, distributing wristbands, handing out waiver forms, etc.
- Registration Greeter: Volunteer must be good with people. Responsible for making sure the line keeps moving and keeping guests apprised of any delays in the registration process.
